1. The parties

Your account sits with Puntaa Pty Ltd, trading as PickelBets, a licensed Northern Territory sports bookmaker. This agreement, together with the policies indexed on our legal page, is the entire arrangement between us, and it is governed by the law of the Northern Territory of Australia.

2. Who may hold an account

You must have turned 18, be within Australia whenever you bet, be acting on your own behalf, and not appear on the BetStop register. One account each. We may decline an application without explanation, and we may close an account if any of these stop being true.

3. Running your account

• Everything you tell us must be accurate and kept up to date.
• Your credentials are yours to protect, and activity under them is treated as yours.
• Accounts cannot be sold, transferred or operated by a third party.
• We may suspend an account during verification, while investigating suspected fraud, or on a regulator’s direction.

4. Wagers

A bet exists once we confirm it and issue a receipt; before that it is a request. After confirmation you cannot withdraw it. A fixed-price wager settles at the figure on the receipt no matter what the market does afterwards.

4.1 Grounds for voiding

• A demonstrable palpable error in the price offered.
• The event did not occur, was abandoned, or was resolved in a way the market rules do not address.
• A participant the market depends on took no part.
• The wager breached a stake cap, an exclusion, or any clause of this agreement.
• A regulator or controlling body directs us to void it.

4.2 Caps

Maximum payouts apply by market type and appear in the help section. We may limit what we accept from an individual account, and you will be told at the point of placement rather than afterwards.

5. Funds

• Deposits must originate from a payment source in your own name; credit cards are not accepted.
• We do not lend, do not extend credit, and will not accept a wager you cannot cover.
• Payouts go to a verified account in your name and are released the same business day once approved.
• Customer money is held apart from operating funds.
• A deposit limit is compulsory. Reductions apply at once; increases are subject to a waiting period.

6. Identity and AML

The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 requires us to identify you and to monitor and report certain activity. We may request documents at any stage and may hold a payout pending verification. Supplying false information breaches this agreement and may constitute an offence.

7. Conduct we prohibit

• Betting on an event in which you participate, officiate or are otherwise engaged.
• Using another person’s identity, funds or account.
• Collusion, syndicated staking designed to defeat caps, or automated betting tools.
• Wagering on non-public information, or anything breaching a sport’s integrity rules.
• Using the account to shift money rather than to bet.

8. Ending the relationship

Close your account whenever you wish and we will return the balance to a verified account in your name. We may close an account on notice, or immediately following a breach. Twelve months without activity renders an account dormant, and we will contact you before anything further happens.

9. Our liability

We supply the service with reasonable care and skill. Nothing here removes your rights under the Australian Consumer Law. Beyond those, we accept no liability for indirect or consequential loss, for the result of any wager, or for interruptions outside our reasonable control.

10. Amendments and disputes

Material changes come with at least fourteen days’ email notice. Disputes follow our published process and may be escalated to the Northern Territory Racing Commission where our answer does not resolve them.