Getting started

Eligibility

You need to be 18 or older, physically in Australia, acting for yourself, and not listed on BetStop. One account per person. Anything opened for somebody else, or under a name that is not yours, gets closed with funds returned to where they came from.

What the form asks for

• Legal name, date of birth and residential address
• An Australian mobile and an email address you control
• Identity documents — licence or passport in most cases
• A deposit limit, chosen by you, required to proceed

Identity checks

The AML/CTF Act requires us to confirm who you are. The majority of checks run electronically and finish in well under a minute against the details you supply. Where the electronic match fails we ask for a document instead, usually resolved within a business day. Mandatory customer pre-verification applies, so you cannot place a bet until this is done.

Putting money in

Taking money out

Payouts return to a verified bank account in your own name. Once identity is confirmed and the request passes our checks, we release it that business day. Your bank sets the remaining timeline, usually one to three business days. No fee applies and there is no turnover requirement attached to withdrawing a deposit.

Bets and how they settle

Can a bet be pulled once placed?

No. Acceptance forms a contract at the price on the receipt. We will void a bet where the price was obviously wrong, where the event is abandoned under that sport’s rules, or where a named participant takes no part in a market that requires them.

When does a win hit the balance?

On settlement, which is normally minutes after the official result. Markets relying on confirmed statistics or official placings wait for that confirmation, which can take longer.

Why is my stake being capped?

Maximum payouts apply per market type and are published in the agreement. We may also cap what we accept from a particular account. Either way you are told before the bet goes on, never after it has settled.

Keeping the account safe

• Use a password unique to this site and switch on two-factor authentication.
• We never ask for your password and never ask you to move funds elsewhere.
• Tell us the moment you suspect somebody else has been in the account.
• Sign out on shared devices — a live session is an open account.