Getting money in

Every deposit is measured against the limit you set. A deposit that would breach it is declined, and we will not lift a limit to let one through.

Getting money out

• Paid only into a verified account carrying your own name.
• Released the same business day once identity is confirmed and the request approved.
• Your bank then applies its own schedule, generally one to three business days.
• No withdrawal fee, and no requirement to turn a deposit over before taking it back.
• A pending request can be cancelled by you, returning the funds to your balance.

Why one might be slower

Nearly always because verification is incomplete, or the destination account name does not match the betting account. Occasionally an AML review is required. We will tell you which of those applies, except in the narrow cases where the law prevents us.

Whose money it is

Customer balances sit in an account held separately from our operating funds. Your balance does not finance the business, and it is not a credit facility we have extended to you.

Dormancy

No sign-in, bet, deposit or withdrawal for twelve months makes an account dormant. We will email you before any step is taken. Dormancy forfeits nothing, unclaimed funds are handled under the applicable unclaimed money legislation rather than absorbed by us.

Shutting the account

Close it from your settings whenever you want, for whatever reason, without speaking to anybody. It is processed the same day and the balance returns to a verified account in your name. Closure on harm-related grounds is permanent and carries no invitation back.