Establishing who you are

You cannot place a bet until we are satisfied you are the person you say you are and that you are at least 18. The majority of checks complete electronically in under a minute against your name, date of birth and address. Where that cannot be done we request a document, typically an Australian driver licence or passport, sometimes with a recent utility bill or bank statement for the address.

It does not stop there

Verification is ongoing rather than a single gate. We monitor account behaviour for the patterns our programme obliges us to examine, and we may seek further information at any point in an account’s life, including source of funds where deposit size or frequency requires it. Being asked is a process step, not an allegation.

Reasons a payout gets held

• Verification is outstanding or a submitted document has expired.
• The destination account is not in your name.
• A deposit is unusual in size or origin against the account’s history.
• Account behaviour triggers a review under our programme.
• A regulator, AUSTRAC or law enforcement has instructed us to hold it.

Where we are permitted to explain, we will. In a limited set of circumstances the law forbids us from telling you a report has been lodged, and in those cases we will say only that the matter is under review.

What gets reported

Threshold transactions and suspicious matters go to AUSTRAC as the legislation requires, and we are prohibited from disclosing the content of a suspicious matter report to the customer concerned. We also exchange information with the Northern Territory Racing Commission and, where an integrity question arises, the relevant sport controlling body.

Funding we will not take

• Credit cards, which are not permitted for wagering deposits in Australia.
• Third-party payments. The source has to carry your name.
• Anything that would amount to credit; we neither lend nor advance.
• Deposits into an account being used to move funds rather than to bet, which we close and report.

Handling your documents

Upload identity documents only through the secure area inside your account. We will never request them by email, and we will never ask for your password or a complete card number. Documents are encrypted at rest and reachable only by verification staff.