General and account support

Write to support@pickelbets.com about anything touching your account, a wager, a deposit or a payout. Give us your username, and the receipt number if a bet is involved. It removes a round trip. Replies come inside two business days and usually sooner.

Limits, breaks and closure

You do not need us for these. Reducing a limit, starting a break and closing the account are all self-service in your settings and take effect immediately. If you would rather a person handled it, say so by email. We will not ask your reasons and we will not attempt to change your mind.

Formal disputes

Same address, with DISPUTE in the subject line. We acknowledge inside one business day and aim to resolve inside ten. Where our answer does not satisfy you, the Northern Territory Racing Commission can review the matter. The disputes page walks through that process in order.

Regulators, sporting bodies and media

Use the same address marked for the Compliance Manager. Integrity referrals are escalated the day they arrive rather than queued with general correspondence.

Written correspondence

Puntaa Pty Ltd, trading as PickelBets. Email first and we will give you the current address for service, so that anything you post arrives at the right desk rather than a forwarding address.